Wonderful trip to Galveston last week. Girl Dog came with me — the Hotel Galvez said they would take dogs up to thirty pounds so she got to come! The audience there was wonderful , sponsored by the Rosenberg Library and my host was the ever-helpful Dustan Archer.
But alas, when I arrived at the mighty and distinguished Hotel Galvez the person behind the desk said smartly;
We do not take dogs over thirty pounds. I am sorry. Here’s a list of hotels that take dogs over thirty pounds. (She shoves a paper at me.)
Me: What!! She’s not over thirty pounds!
Hotel Nazi: I am sorry but we don’t take dogs over thirty pounds. Here’s a list of hotels that take dogs over thirty pounds.
Here is the Hotel Nazi ^
Me: Are you joking?? I just had a hard drive of five hours to get here! I’ve had this hotel reservation for a month! This dog is maybe a few pounds over thirty, I’m exhausted, are you just telling me to leave??
Hotel Nazi: We do not take dogs over thirty pounds. Here is a list of hotels that take dogs over thirty pounds.
Me: May I speak to the manager?
Hotel Nazi: (smirk) I am the manager. Here is a list of hotels that take dogs over thirty pounds.
the beautiful and luxurious Hotel Galvez
So it was out into the rainy misty evening for me and Girl Dog, loaded my bags all over again and went down Seawall Drive to try to find a place for the night — first two on the list didn’t take dogs at all, but finally the Red Roof Inn was there like a lighthouse in a storm and the manager, or the woman at the desk, was the warmest, kindest human being I ever ran into. She was about six foot two, at least, African American with braid extensions dyed bright pink and she was just about the happiest person I ever met. A huge smile, a big welcome, “We’ll take care of you! Don’t you worry!”
Me: So you’re okay with dogs? She may be over thirty pounds…
Honey I don’t care if its an elephant, we got a room for you! How was your day? You’ve had a long drive. Well you are going to be all rested up, you and that dog,
And she was that way with every person who came through the door, black white or Hispanic. A huge smile, fast service, genuine caring. If I put somebody like that in a book it would be ridiculed as unrealistic, I am afraid. I am so glad Girl Dog and I were thrown out of the Hotel Galvez, I never would have met this person.
And it was a great audience, good questions, and Girl Dog and I had great walks on the beach.
That woman should give seminars on how to treat guests in the hospitality industry. But it’s not all that complicated, is it?
Book signing in Galveston